FAQ
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Product Related
Yes, we offer the software( Windows PC ONLY ) for setting a password if that is convenient for you. Just email us at michaelw@blafili.com if you encounter any problems. Below is the guide for you:
Yes — however, a small number of Bluetooth turntables (including AT-LP60-BT) may experience pairing or no-audio issues on early blafili B3 firmware versions due to Bluetooth codec/handshake differences (often related to SBC).
Fix: Please update the blafili B3 firmware to improve compatibility.
If you need the firmware file and a quick update guide, contact blafili support at michaelw@blafili.com and we’ll help right away.
First, make sure the B3 is recognized properly as a USB audio device on your computer. If the computer does not detect the B3 correctly over USB, the rename tool may fail to find the device or show a driver install failed message. This is often related to the PC environment, such as security restrictions, driver conflicts, or USB cable compatibility. In some cases, trying a different USB cable or another computer resolved the issue.
Yes, the antenna is removable for replacement. blafili B3 comes with a removable RP-SMA antenna.
Yes — blafili XLR can pair and connect with the AT-LP60-BT.
In some cases, the connection may be established in a “Paused” state by default, so audio won’t start automatically.
Solution: After pairing, press Play/Start on the turntable, or press the “PAIR” button on the blafili XLR to resume audio output.
Yes, it supports audio codecs beyond AAC and SBC such as LDAC and aptX HD for higher quality wireless audio. The product description states it supports LDAC, aptX HD, aptX Low Latency, aptX, AAC and SBC Bluetooth audio codecs.
Yes, it requires a separate power source of USB DC 5V. According to the product information, it comes with a USB to USB-C power cable but does not include a power adapter.
Yes, below is the guide for you, just email us at michaelw@blafili.com if you encounter any problems.
Orders & Payments
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout.
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
You can check your order status by logging into your account and visiting the “My Orders” section.
If you need to modify or cancel your order, please contact our customer support as soon as possible. Changes can only be made before the order is processed.
If your payment is declined, please check your payment information and try again. If the issue persists, contact your bank or payment provider for assistance.
Transportation & Delivery
We have two warehouses: orders from our U.S. warehouse typically arrive within 3-5 days, while orders shipped from our China warehouse take approximately 15 days.
Once your order is shipped, you will receive a tracking number via email that you can use to monitor your shipment’s progress.
Yes, we offer international shipping from our China warehouse. Delivery times may vary based on your location.
If your order has not arrived within the expected delivery time, please contact our customer support for assistance and we will help you track your shipment.
Shipping fees may vary based on your location and the warehouse from which your order is shipped. Please check our shipping policy for detailed information.
Return and Exchange Policy
We offer a 15-day return policy. If you are not satisfied with your purchase, you can return it within 15 days of receiving it for a refund or exchange.
To initiate a return or exchange, please contact us at michaelw@blafili.com. Our customer support team will guide you through the process.
Most items are eligible for return within 15 days, provided they are in their original condition and packaging. Please check our policy for any exceptions.
Return shipping costs may vary. If the return is due to a defect or error on our part, we will cover the shipping costs. Otherwise, the customer is responsible for return shipping.
Once we receive your returned item, we will process your refund within 1 business day. You will receive a confirmation email once your refund has been issued.
Account & Privacy
To create an account, simply click on the “Sign Up” button on our website and fill out the required information. You will receive a confirmation email once your account is successfully created.
If you forget your password, click on the “Forgot Password?” link on the login page. Follow the instructions to reset your password via the email associated with your account.
You can update your account information by logging into your account and navigating to the “Profile” or “Account Settings” section. From there, you can edit your details as needed.
Yes, we take your privacy seriously. We use industry-standard encryption and security measures to protect your personal information. Please refer to our Privacy Policy for more details.
Yes, you can delete your account at any time. Please contact our customer support at michaelw@blafili.com, and we will assist you with the account deletion process.
Customer Service & Support
You can reach our customer support team through our online chat, by leaving a message on our website, or by emailing us at michaelw@blafili.com.
We strive to respond to all customer inquiries within 2 hours. Your questions and concerns are important to us!
Our online chat and message service are available 24/7. You can leave a message, and our team will get back to you within 2 hours.
Yes, once you submit your inquiry, you will receive a confirmation email. You can reply to that email for updates or check back with us through our online chat.
We offer support for product inquiries, order issues, returns and exchanges, and general questions. Feel free to reach out with any concerns you may have!