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How can we
help you listen?
Search setup guides, troubleshooting and downloads — or open a ticket and talk to the engineers who built your box.
Setup guides for every box.
Five to ten minutes each: unbox, plug, pair, play. Written for first-timers, verified by engineers.
The questions we love answering.
Stand out on the pairing list — up to 12 characters, free factory tool.
Set a 4‑digit pairing passcodeBlock unauthorized phones from ever reaching your speakers.
Fix audio dropouts for goodAntenna angle, 2.4 GHz congestion and the three settings to check first.
Pick the right codec for your phoneLDAC vs aptX HD vs AAC — and how to force the one you want on Android or iOS.
Update firmware with the QCC toolStep-by-step USB update with the same utility our engineers use.
Pair two speakers in TWS stereoTrue wireless stereo linking for symmetric left/right across the room.
Connect a mixer or PA systemGain staging and balanced XLR tips for noise‑free live setups.
Install blafili CAR in 10 minutesAux routing, 12V power options and hands‑free mic placement.
Hook up a TV over optical or coaxPCM vs bitstream settings and lip‑sync correction in one minute.
No topics match your search — try a shorter keyword, or open a ticket below.
Pick the symptom, skip the jargon.
Before you write to us.
The three questions that cover 80% of tickets — and a full FAQ library for the rest of them.
How fast do you answer?
Tickets are answered by engineers within one business day. During product launches it can stretch to two — we hire more people instead of writing faster apologies.
Which devices can I connect?
Any phone, tablet, laptop or desktop with Bluetooth, plus anything with a USB-C audio output. Outputs cover amplifiers, powered speakers, AV receivers, mixers and PA systems.
Can I use it while charging?
Yes. Every battery-powered blafili unit supports charge-while-playing over USB-C.