Two years on every box.

Every blafili unit is covered by a 2-year warranty, and every order carries a 30-day return window — two years of cover, thirty no-question days, and advance replacement so you are never left without music while we sort it out.

2-year warrantyEvery unit, every defect — advance replacement ships before you return ours.
30-day returnsChanged your mind? Prepaid US label, full refund to the original payment method.
Free US shippingFree on every US order — and covered both ways on warranty claims.

How claims work: four steps, zero headaches

Step 1

Tell us what happened

Email yourfriends@blafili.com — or use the form on our contact page — with your order number and a short description. Photos help but are not required.

Step 2

We confirm within a day

An engineer reproduces the issue or walks you through a fix — half of tickets end right here.

Step 3

Advance replacement

If it is a defect, a replacement ships out before we ask for the old unit back.

Step 4

Send it back, or keep it as a spare

A prepaid label covers the return. Some stories end with a free second unit for the garage system.

What the warranty doesn’t cover

The 2-year cover is for defects in materials and workmanship — the things we control. It doesn’t extend to damage from drops, liquid or power surges; normal wear such as scratches and fading; units opened, modified or repaired by anyone other than blafili; lost or stolen units; or products bought from unauthorized resellers. If something on that list happened, the 30-day return window and our engineers are still here — reach out before giving up.

Start a claim

Email yourfriends@blafili.com with your order number and what happened — the shorter the better, our engineers speak fluent symptom. You can also reach us from the contact page.